Operations Strategy Manager, Global Accounts
The Opportunity
Altus Analytics needs a business-minded, detail-focused relationship builder to be part of a new Global Accounts team. In this role, you will work in partnership with the Executive Vice President, Global Accounts to maintain and expand our biggest client accounts and assist with expansion in new markets. You will be based in our dynamic New York City office and will work closely with the Director of Global Accounts to build internal and external relationships, support sales and services operations and post-sales implementation, and execute customer success initiatives. You will hit the ground running, determining strategies on how we can better serve our clients and working to provide the best solutions for them.
Who you are:
You are organized, confident and well-spoken, someone who can comfortably lead a meeting or spot a missing detail in a contract. You are detail-focused, with the ability to work quickly and accurately across a number of programs/formats (Power Point, Excel, Word, etc.). You have the initiative to work independently and the mindset to thrive in a team-focused environment. You are looking for a chance to grow your career, and you thrive in the fast-paced, demanding work environment of New York City. Your current work experience involves consulting and strategy; you may current work in the consulting practice of a Big Four, or similar consulting firm.
What’s in it for you:
This is an opportunity to work directly with the Director of Global Accounts to serve many of the institutional real estate industry’s highest profile clients, positioning the latest technology and service solutions available in the real estate financial advisory space. The successful individual will gain exposure to broad-based opportunities reaching across disciplines within the real estate industry: strategy development, planning, sales, professional services and client satisfaction are all important elements of the role. This role offers significant opportunity for career growth and expansion.
The role:
- Strategy Development & Execution:
- Develop strategies for serving existing advisory and software product clients and target new clients with services provided on the Argus Enterprise, Taliance and Voyanta platforms.
- Develop and deliver product solution presentations to prospective clients.
- Prepare formal proposals, quotes and contracts in cooperation with the Director of Global Accounts and the finance/legal groups.
- Hold business reviews to assess opportunities for sales.
- Assist clients by mixing/matching various Altus products/services with client needs.
- Monitor new client on-boarding and ensure coordination between our professional service and sales groups.
- Nurture relationships with current accounts:
- Proactively manage existing accounts and build relationships with key client personnel.
- Proactively investigate and resolve issues raised by client personnel.
- Arrange meetings with relevant internal and external stakeholders, as needed, to resolve issues and advance both client service and sales.
- Adopt a global team approach:
- Assist in achieving revenue targets and goals, as specified.
- Support sales strategies for accounts within specified geographies to meet sales performance targets.
- Enhance interaction between Altus’ service and sales teams to ensure that products and services purchased by clients are delivered in a manner that maximizes customer satisfaction.
- Seek opportunities for business development:
- Work closely with the Director of Global Accounts to develop appropriate responses to new leads, develop client presentation materials, arrange meetings, coordinate responses to RFPs, etc.
- Follow up on all inbound leads, sales inquiries and marketing responses.
Position Requirements:
- A bachelor’s degree (or equivalent) from a four-year college or university.
- Past and/or current work experience as a consultant (i.e. the consulting practice of a Big Four accounting firm).
- Soft skills – you are highly analytical and driven to solve problems. You have a high attention to detail and excellent prioritization and time management skills.
- Experience – you have 3-5 years of experience working in a role that has provided you exposure to both financial analytics and consulting/software services customers. An understanding of the CRE industry is extremely beneficial. You have hands-on experience with:
- PowerPoint, Excel and Word.
- Extensive experience preparing client presentations.
- Solid Excel-based analytical experience and a strong degree of numerical accuracy.
- Experience reviewing and interpreting sales contracts and licensing agreements.
- Independence - you have the ability to work proactively on your own or collaboratively as part of a global team. You are self-motivated, with a high degree of integrity, honesty and ethics.
- Communication and interpersonal skills - your oral, written and presentation skills are outstanding. You can easily build a positive, professional relationship with stakeholders at any level.
Who we are
Altus Analytics, a business of Altus Group, is the leading global technology partner to the commercial real estate industry and is poised for significant growth and expansion over the next three years.
Altus Analytics brings together the collective expertise of ARGUS and Altus Data Solutions as the leading provider of CRE solutions worldwide. Our technology and industry expertise empower commercial real estate clients and partners to work collaboratively, enhance decision making, drive performance and optimize transactional efficiency. From property budgeting to making strategic acquisition decisions and working with a large variety of data, Altus Analytics enables our clients to “bring it all together”.
Need any more reasons to join Altus?
As we continue to grow, the possibilities for the individuals that join Altus are significant. From professional growth to innovation and collaboration, we are committed to continuing to foster the right environment to help our employees realize their potential. We give our employees the freedom and responsibility to take charge of their career path, bring new ideas to the forefront and work on critical projects that will shape our success and that of our clients.
We thank you in advance for taking the time to learn more about what makes Altus a great place to grow your career and do some of your best work. Apply now, refer a friend or stay on top of what’s new by following us on LinkedIn.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.