Internship - Product UX
PRODUCT UX INTERN
PROGRAM: MassChallenge HQ
FULL TIME (~35 hours/week)
DATES: June 5th - August 16th or August 23rd
COMPENSATION: $12.00/hour
MassChallenge offers unparalleled opportunity for interns to make an impact in the world! This summer MassChallenge is looking for a Product User Experience (UX) intern to join our team in Boston. We want to meet you if you have a passion for creativity, technology, and entrepreneurship! Join us as we improve our software supporting global entrepreneurial network.
As the Product UX Intern you will get to know our community and their needs first hand. Use that knowledge to guide improvements to the MassChallenge software platform. Reporting to the Product UX Designer, you will research UX and test usability, collect data to test our strategic product initiatives, and validate draft interfaces and gathering feedback about recently deployed features. As part of the product team, you will work through multiple stages of the product design lifecycle and drive insights to become actionable results in the form of planned or delivered work. The capstone for your internship is a project expands your familiarity with user research, data analysis, and product design. Are you ready to get exposure to the startup ecosystem and make an impact this summer? You’ve come to the right place!
What You’ll Do
Research strategic software initiatives using quantitative and qualitative methods. Choose the right research tool for the job depending on the product lifecycle.
- Gather research to validate future initiatives and feature development.
- Work with the Product UX Designer to identify key areas of the software that need deeper insight into our userbase.
- Design a UX research methodology appropriate for the scale and application.
- Conduct online data collection including surveys, information mapping exercises, and other industry tools.
- Create reports that summarize user behavior, intent, desire, confusion, need, or other relevant metrics that can help inform product decisions.
- Record findings and compile feedback indicating success and failures of the feature, proposed changes, observed challenges, and other usability feedback.
- Validate new features and User Interfaces (UI).
- Source appropriate candidates for online or in person 1:1 usability sessions.
- Conduct 1:1 product interviews in person or online.
- Record findings and compile feedback indicating success and failures of the feature, proposed changes, observed challenges, and other usability feedback.
- Assist with creating new wireframes, mockups, or workflow diagrams.
- Apply research and usability findings to the product development.
- Assist the UX Designer with creating, iterating, and developing mockups and prototypes.
- Actively participate in informal product feature reviews.
Who You Are
- You are a great communicator, you care about people’s experience and you're eager to learn from our users. You are an active listener. You are comfortable asking questions that help people uncover the truth of their intention and actions.
- You are data driven, tech savvy, analytical and organized. You like sifting through data, finding patterns and condensing your findings into charts.
- You are a creative problem solver who is unafraid of exploring many options. You know when to reach out for help and feedback. Often the data alone will not provide a clear picture; your ability to think outside the research and data will be critical to success.
- You are a user advocate. MassChallenge builds technology to empower startups to achieve their goals. The users’ needs are your needs, and you advocate to solve their problems and challenges.
- You are a collaborator. You know your strengths that can help the team. You are honest about your weaknesses and seek help from other team members where necessary.
- Useful Skills:
- Research interest or background, qualitative analysis, quantitative analysis, statistical analysis, product usability moderating, experimental design, and test method selection.
- Strong spoken and written communication skills. Comfort engaging with lots of new people. Awareness of how your own bias can influence an interview.
- Tech proficient, excited to learn new or unfamiliar technologies and software. Potential technologies are Figma, Optimal Workshop suite, Jira, and R.
- Highly organized and methodical.
Who We Are
MassChallenge is the most startup-friendly accelerator on the planet. No equity and not-for-profit, we are obsessed with helping entrepreneurs from all backgrounds, industries, and regions around the world. We also reward the highest-impact startups through a competition to win a portion of several million dollars in equity-free cash awards. Through our global network of accelerators in Boston, Israel, Mexico, Rhode Island, Switzerland, Texas and the UK, and unrivaled access to our corporate partners, we can have a massive impact - driving growth and creating value the world over.
How We Work
We envision a creative and inspired society in which everyone recognizes that they can define their future and is empowered to maximize their impact. Our mission is BIG and so we are a team that gives 110% to it every day. Our Guiding Principles ensure we stay true to our mission and our core beliefs:
- Impact Now: Think big, act big, know that you can change the world.
- Be Genuine: Give trust and earn respect.
- Help Entrepreneurs Win: Startups first in every facet of our business.
- Team Up: Work together, empower your teammates, laugh often.
- Own It: Celebrate wins; embrace failures; this is how we learn together. Be at cause.
Why You Should Intern at MassChallenge
We believe working at MassChallenge is fulfilling because of the mission, challenging because of the pace and work, and rewarding because you’ll get to build to your resume and skillset here. We value our interns and aim to give them a rewarding experience where they get to own projects and become a part of our community. When you join MassChallenge you join an incredible team and network of innovators and entrepreneurs, you take ownership over significant and strategically important projects, you focus on impact and output, and you help catalyze a global renaissance.
Timeline
Our summer internships at MassChallenge will start on Wednesday, June 5th, starting with a comprehensive intern onboarding day. We expect most internships to end on Friday, August 16th or Friday, August 23rd. If you have a schedule conflict, please communicate that to the hiring manager during the interview process. This will not disqualify you but is important information as we plan onboarding and offboarding for the 2019 Summer Intern cohort.
How to Apply
In addition to completing the online application and providing your resume, please include a one-page cover letter in which you tell us about yourself, why you want to intern at MassChallenge and why you are a perfect match for this position.
Candidates with relevant work in research, product design, or software development are encouraged to include examples with their application. Submissions may be included as a published website, PDF, or portfolio.
Our goal is for our team and culture to reflect the diversity of the global community we serve. Employment at MassChallenge is contingent upon verification of identity and eligibility to work in the country that the position is based in, based on applicable laws.