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Contact Center - Sales Support Representative

Contact Coordinator - Sales Support Representative

Salt Lake City, UT

Build your career with a company that is a leader in home lending for Veterans!

About Veterans First Mortgage®:
Veterans First Mortgage is a specialized home lender, and its employees strive to give every borrower an exceptional customer experience. We have a visionary marketing team with a cutting-edge program. Our in-house team of loan officers, processors, underwriters, closers, and contact coordinators share one goal — to make the loan process swift, simple, and compliant. Military members make up the majority of our clientele, and an increasing number of Veterans are now using their home loan benefits. Take advantage of this momentum and feel great satisfaction in helping those who serve our country.

Job Description:
As a Contact Coordinator in our Contacting department, you will have the critical role of being an initial outreach to potential clients, as well as retaining and nurturing relationships with past customers. Your duty will be gaining an understanding of clients’ mortgage needs, with the ultimate goal of introducing them to our licensed loan officers. Advancement opportunities within the company are readily available. We encourage our Contact Coordinators to follow a swift path of growth, enabling you to do more and get paid more, fast. 

  • Pay periods are biweekly; direct deposits occur every other Friday
  • Hourly wage and bonus are both included on every check
  • Initial pay range is $13 - $17 per hour (includes hourly wage + tiered bonus)
  • Additional training within first few months allows opportunity for pay range to increase from $14 - $19 per hour (includes hourly wage + tiered bonus)

  • Create a lasting first impression by being the initial response to prospective borrowers who submit online inquiries for information
  • Re-engage and nurture past clients
  • Gain an understanding of clients’ mortgage needs and verify submitted information
  • Navigate CRM and enter client information
  • Advance and introduce potential borrowers to licensed loan officers

  • Have strong interpersonal, oral, and written communication skills
  • Be interested, listen, and ask probing questions
  • Enjoy engaging with people and nurturing relationships
  • Possess a pleasant and professional demeanor
  • Be able to multitask, enter data accurately, and navigate CRM promptly
  • Be goal-oriented and crave advancement within the company
  • Previous call center experience preferred, but not required

  • Regular office hours: Monday - Friday, 7 a.m. - 7 p.m.
  • Full-time and part-time schedules are both available
  • Flexible scheduling with a wide variety of shifts (minimum of 16 hours per week)
  • Rotating Saturdays: Required 8 a.m. - noon shifts on Saturdays approximately once every six weeks (closed Sundays)

Training and Support:
  • 1.5- to 2-week training period, which is primarily hands-on
  • Ongoing coaching and training, as well as routine Individual Development Plan meetings
  • Friendly and inviting environment; help and support are always available

  • Additional in-house training is encouraged within your first few months of working in our Contacting department, which can allow you to do more and get paid more
  • Career opportunities in other departments open up, and Contact Coordinators frequently fill those
  • Veterans First Mortgage truly is an employer that promotes from within its ranks

Part-Time Benefits (20 - 29 hours per week):
  • Paid time off
  • Paid holidays
  • 401k retirement plan with match

Full-Time Benefits (30 - 40 hours per week):
  • Paid time off
  • Paid holidays
  • Insurance (medical, dental, and vision)
  • 401k retirement plan with match
  • Flexible spending account
  • Employee and dependent life insurance
  • Disability insurance

The team at Veterans First Mortgage has helped over 175,000 borrowers obtain the American dream of homeownership. “Inside Mortgage Finance” ranks Veterans First Mortgage as a top VA mortgage lender by volume. With primary lending centers in Salt Lake City, UT, and San Diego, CA, we do loans in every state. As a specialized mortgage lender with over 350 hardworking team members, we strive to make every aspect of the loan process as easy as possible.

Veterans First’s community and overseas programs revolve around Veterans and our troops. When we say, "Thank you for your service," we mean it!

Veterans First Mortgage is a trade name of Wintrust Mortgage, a division of Barrington Bank & Trust Company, N.A., a Wintrust Community Bank, NMLS# 449042.